Shipping policy

Order Processing Times: Shipping time frames for certain products may vary and are detailed below.

Print on Demand: Some products are created by “Print on Demand”. This means that once you place your order the products are then produced and shipped.

Currently, Print on Demand applies to products in the following categories:

Apparel: Order processing time: 5-7 business days

Jewelry: Order processing time: 14-21 days

GIN branded home products: Order processing time: 5-10 business days

Office and Stationery: Order processing time: 5-10 business days

Other General Orders: Most other orders placed on the GIN Store have an order processing time of 2-4 business days. Other factors may extend this timeframe like seasonal, weather, unforeseen challenges etc. We will make every reasonable attempt to contact you about any extended shipping timeframes with your order.

Multiple Shipments:

Please be advised that some products are fulfilled by multiple locations and vendors. Therefore, you may receive your order in multiple shipments should your order contain multiple items.

Shipping Methods:

Multiple shipping methods are available. The GIN Store, at its sole discretion, reserves the right to use an alternate shipment method of an equal or greater level of service. Reasonable effort is made to inform customers of circumstances that require special shipping arrangements.

Delivery:

IMPORTANT DISCLAIMER for Orders shipping OUTSIDE of the United States of America:  Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer's responsibility as we are only charging the transportation fee for your order.

Affiliate Orders: In order to provide GIN members with expanded product options we have partnered with outside vendors as affiliates. Orders placed through an affiliate website are subject to that website's shipping and return policies. We encourage you to review any affiliate website policies prior to purchasing.

Lost in Transit: If your order hasn’t arrived and your tracking information indicates the package was delivered then please contact us ASAP. In some cases, the package is lost in transit by the shipment carrier. Sometimes, there are packages that turn up after being rerouted, are delayed due to weather, or are delivered to a neighbor’s house etc. If any of these situations occur we will work to remedy the lost shipment with you.

Shipment Destination: We encourage you to send your order to a residential address to help ensure against misplacement or mishandling of your order by a third party. The GIN Store cannot entertain claims of lost packages that were sent to a non-residential address, which indicates delivery via the tracking number.

Undeliverable or Returned Packages: If your shipment is undeliverable due to incorrect address, restricted address, unsupported address (P.O. box indicated for UPS shipment or an item too large for P.O. box, etc.), too many failed delivery attempts, or being refused by the recipient, we will contact you for alternate shipping arrangements. Additional shipping incurred for these reasons is at the customer's expense.