Shipping & Returns

Return Policy

If you received incorrect merchandise such as items that do not match with your order you are entitled to a refund or exchange for the correct merchandise.

If you received damaged product you are entitled to an exchange for that same product to replace your damaged merchandise.

• Returns and exchanges must include a copy of your invoice or store receipt. If you have misplaced these, please contact us prior to shipping your return/exchange.

• If there is a discrepancy with your order or you received it in a damaged condition, it must be reported to gin tools within 5 business days of receipt to be eligible for recourse.

• Please allow up to 30 days to process a refund or exchange

Apparel/Clothing Items: These items may be returned within 30 days of purchase. Items must be returned in undamaged, resalable, "like new" condition in order to be eligible for a refund. A 10% restocking charge will apply. 

Rebounders:

If you are not completely satisfied, you may return your ReboundAIR™ within the first thirty (30) days less original shipping costs. All returns will be charged a 15% restocking fee as we will not be able to sell the return as new.  These will be checked and sold as "refurbished". There are no returns after thirty (30) days. Customer is responsible for return shipping costs. 

Magnetico Sleep Pads:

• You must correctly follow the use, care and positioning instructions included. 
• You must use the pad for a minimum of five (5) months. Guarantee is valid for six (6) months only. The minimum five month requirement must be fulfilled.
• Return authorization must be obtained before the six months is completed.
• A return authorization number and shipping instructions must be obtained before shipping the Sleep Pad.
• Please include a letter outlining the reasons for returning the Sleep Pad.
• Return authorization number is valid for thirty-days. Sleep Pad must be shipped within this time frame.
• You are responsible for all return shipping costs. The GIN Store will not accept COD shipments.
• Keep original shipping carton and protective plastic bag until after the six-month period to accommodate the return of the Sleep Pad if required. The GIN Store is unable to provide replacement shipping material.
• Please allow 4-6 weeks to process and credit refunds. A 10% restocking charge will apply on all returned items.  Shipping is not refunded.
• Refunds will not be made without PRIOR authorization

Water Filtration Items:

These items may be returned within 30 days of purchase less original shipping costs. Items must be returned in undamaged, unopened, and unused condition in order to be eligible for a refund. A 10% restocking charge will apply. Customer is responsible for return shipping costs. 

Accessories:

Art: The items in this section are created on an on-demand basis. Therefore, these items are not eligible for a refund. However, should you receive a defective item the GIN Store may accept a return and issue a refund under the conditions as indicated below under "Defective Items Process" section. 

Home: These items may be returned within 30 days of purchase less original shipping costs. Items must be returned in undamaged, unopened, and unused condition in order to be eligible for a refund. A 10% restocking charge will apply. Customer is responsible for return shipping costs. 

Office: These items may be returned within 30 days of purchase less original shipping costs. Items must be returned in undamaged, unopened, and unused condition in order to be eligible for a refund. A 10% restocking charge will apply. Customer is responsible for return shipping costs. 

Other: These items may be returned within 30 days of purchase less original shipping costs. Items must be returned in undamaged, unopened, and unused condition in order to be eligible for a refund. A 10% restocking charge will apply. Customer is responsible for return shipping costs. 

GIN Jewelry:

Watches: The items in this section are created on an on-demand basis. Therefore, these items are not eligible for a refund. However, should you receive a defective item the GIN Store may accept a return and issue a refund under the conditions as indicated below under "Defective Items Process" section. 

All other "Non-Legacy" Jewelry: We offer customers a no questions asked return policy on Non-Legacy Jewelry. Merchandise may be returned for a full refund or exchange within 30 days of receipt (less shipping and handling charges). Jewelry cannot be mailed back using a regular envelope due to problems with postal handling. Jewelry must be returned in the original envelope or other padded mailer. Should you receive a defective Jewelry item The GIN Store may accept a return and issue a refund under the conditions as indicated below under "Defective Items Process" section. 

Other Substantive Terms:

• Please note: To ensure the safety and integrity of our products, The GIN Store does not accept returns of Dietary Supplements, Homeopathic products, or anything else intended for human or animal consumption. All sales of products in these categories are final.
• Returns and exchanges must include a copy of your invoice or store receipt. If you have misplaced these, please contact us prior to shipping your return/exchange.
• We cannot accept items damaged in shipping for a refund, therefore shipping insurance is recommended and is the responsibility of the customer.
• Claims of missing products will be thoroughly investigated and rectified by The GIN Store. All corrective action necessary will be taken, up to and including a reshipment or a refund. However, in order to be eligible for a refund, you must notify the GIN Store of your missing products within thirty (30) days of receipt or expected receipt of your order.
• Point of Sale transactions at GIN events are non-refundable, including post-event delivery items processed via a point of sale terminal.
• Shipping charges are not refundable and return shipping charges are not reimbursable, except in cases where The GIN Store is at fault (ex. sending the wrong item or extra items).
• Please allow up to 30 days to process a refund or exchange.

Defective Items Process:

If there is a discrepancy with your order or you received it in a damaged condition, it must be reported to The GIN Store within 10 business days of receipt to be eligible for recourse. In the case of defective items the shipping cost back to The GIN Store is The GIN Store's responsibility. Please contact us within 10 business days of receipt of any defective items as The GIN Store will issue you a return label in order for you to return the merchandise to us. Please allow up to 15 business days for processing. Once we have processed/inspected the merchandise and deemed the returned items as defective then The GIN Store will either replace the items at The GIN Store's cost or issue the customer a full refund depending on the customers wishes. 

Shipping Policy

The GIN Store operates under the following shipping policy:

• Please be advised that due to the business model of The GIN Store you may receive your order in multiple shipments should your order contain multiple items.
• Multiple shipping methods are available via USPS and UPS and are listed for each product. The GIN Store, at its sole discretion, reserves the right to use an alternate shipment method of equal or greater level of service. In certain situations or promotions, The GIN Store may choose the most appropriate delivery method. Reasonable effort is made to inform customers of circumstances which require special shipping arrangements.
• Items too big to ship to a P.O. box must be shipped to an alternate street address. UPS cannot deliver to a P.O. box address.
• Though every effort is made to ensure products are in stock, shipping time frames for certain products may vary. Some products (including jewelry) are made or prepared on order, which will result in a longer shipping time frame. Reasonable effort is made to inform customers of possible product lead-times on product pages or by subsequent communications.
• Certain high-value shipments may require signature on delivery at the discretion of The GIN Store.
• If you believe your order has missed its expected delivery date, please check the tracking number indicated for your order. If delivery is indicated, please check with your neighbors, coworkers, family members, or others present at the location. If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please contact us at support@theginstore.com. We advise that you send your order to a residential address to help ensure against misplacement or mishandling of your order by a third party. The GIN Store cannot entertain claims of lost packages that were sent to a non-residential address, which indicate delivery via the tracking number.
• If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable. If your shipment is undeliverable due to incorrect address, restricted address, unsupported address (P.O. box indicated for UPS shipment or item too large for P.O. box, etc.), too many failed delivery attempts, or being refused by recipient, we will contact you for alternate shipping arrangements. Additional shipping incurred for these reasons is at the customer's expense.
• Possession of the product transfers to the buyer once turned over to the courier.
• The GIN Store reserves the right to have any product drop shipped from another vendor.

Note: Any refund or exchange must be preauthorized by GIN Store customer service. To request a preauthorization, contact GIN Store: email support@theginstore.com.